Your Data, Protected at Reefspins

What This Policy Covers

This policy sets out our approach to personal data across the full player journey: registration, identity verification, deposits and withdrawals, gameplay, promotions and customer support. It does not cover third-party sites you might reach through links on Reefspins, including payment providers or game studio websites, which run their own privacy terms.

Information We Collect

• Registration details: name, date of birth, email, mobile number and residential address
• Identity verification documents: government-issued ID and proof of address, requested for KYC and AML checks
• Payment information: PayID and bank account details, card data, or wallet addresses for Bitcoin and Tether transactions
• Device and technical data: IP address, browser type, operating system and session logs
• Gameplay activity: pokies and live table sessions, stakes, deposit and withdrawal history
• Support communications: live chat transcripts, emails and any details you share when raising a query

How We Use Your Data

We use this information to run your account, process transactions and keep the platform fair and secure. That includes verifying your identity and age before you can withdraw, screening for fraud and money laundering, processing PayID, POLi, card and crypto payments, and responding to support requests during our Australian-hours service window. We also use gameplay and account data to personalise promotions and to meet our own record-keeping and reporting obligations.

Where Your Data Is Stored

As an offshore platform serving the Australian market, Reefspins may store and process data on servers located outside Australia. Wherever your information is held, we apply the same security standards described below. The specific entity responsible for data processing and its registered details are published in the site footer; please confirm them there before submitting identity or payment documents.

Security Measures

• SSL/TLS encryption on all pages that handle login, payment or identity data
• Restricted internal access to player records, limited to staff who need it for verification or support
• Ongoing monitoring for unusual account activity and transaction patterns
• Secure payment gateways for PayID, POLi, card and cryptocurrency processing

Sharing Your Information

We share data only where it's needed to run the service. This includes payment processors handling your PayID, POLi, card or crypto transactions, identity verification providers checking your KYC documents, and game studios such as Pragmatic Play, Evolution Gaming and Nolimit City, which receive session-level gameplay data to operate their titles and settle results. We may also disclose information where required by law enforcement or financial regulators. We do not sell player data to third-party marketers.

Cookies and Tracking

Reefspins uses cookies to keep you logged in, remember your language and display preferences, and understand how players use the site so we can fix bugs and improve load times on mobile. You can control or clear cookies through your browser settings, though disabling them may affect features like saved login sessions.

Your Rights and Choices

• Request a copy of the personal data we hold on your account
• Ask us to correct inaccurate details such as your address or contact number
• Request deletion of your data once your account is closed and any regulatory retention period has passed
• Opt out of promotional emails and SMS at any time via your account settings or by contacting support
• Apply for self-exclusion or deposit limits through our Responsible Gaming page

Data Retention

We keep account, transaction and verification records for as long as your account is active, and for a further period afterwards to meet anti-fraud and financial record-keeping obligations. Support chat logs are generally retained for a shorter period, mainly to help resolve any follow-up queries about the same issue.

Contacting Us About Privacy

If you have a question about your data, want to exercise any of the rights listed above, or need to report a concern, reach our support team through live chat or email during our Australian support hours. We aim to acknowledge privacy-related requests promptly and resolve most within a reasonable timeframe.

Related reading: see our Terms and Conditions for the full account rules, Responsible Gaming for self-exclusion and limit tools, Payments for how PayID, POLi and crypto transactions are handled, or head straight to Register to set up your account.