Reefspins Terms and Conditions

Eligibility to Play

You must be at least 18 years old to open a Reefspins account, and this minimum age applies regardless of the legal gambling age in any state or territory you reside in. We reserve the right to ask for proof of age and identity at any point, including before a first withdrawal is processed. Accounts opened using false details, or by anyone under 18, will be closed and any funds forfeited.

One account per person, per household and per payment method is permitted. Duplicate accounts, including those opened under a different name at the same address or IP, may be merged or closed, and any bonus funds across those accounts voided.

Account Registration and Verification

When you register, you agree to provide accurate personal details, including your full name, date of birth and a valid AUD-linked payment method such as PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf or bank transfer. Our verification process, sometimes called KYC, may require a photo ID, a proof of address dated within the last three months, and confirmation of the payment method used to deposit.

Verification is usually requested before your first withdrawal or once you reach a certain balance threshold. Delays in supplying documents will delay payout. We recommend completing verification early rather than waiting until you want to cash out.

Bonus Terms Reference

Any welcome package, free spins offer or ongoing promotion is governed by the specific terms published on the Bonus page, including wagering requirements, eligible pokies, maximum bet limits during wagering and expiry windows. These terms and conditions apply in addition to, not instead of, those bonus-specific rules. 18+, T&Cs apply to every bonus offer.

Bonus abuse, including using multiple accounts, bonus-only betting patterns, or wagering strategies designed to lock in a guaranteed profit, is not permitted. Accounts found in breach may have bonus funds and related winnings removed.

Payments and Withdrawals

All balances at Reefspins are held and displayed in AUD. Deposits made via PayID or POLi are typically credited instantly, while card and crypto deposits may take a short time to confirm on the relevant network. Full method-by-method detail is on our Payments page.

Withdrawals are paid back to a verified account in your name, using the same or an equivalent method to your deposit where possible. We reserve the right to run standard anti-fraud checks on any withdrawal, and to request additional documentation for unusually large payout requests.

• Withdrawal requests are processed once identity and payment method verification is complete
• Minimum and maximum withdrawal limits may apply per transaction and per day
• Currency conversion fees, if any, are the responsibility of the player when using non-AUD crypto wallets
• Chargebacks or payment disputes initiated with a bank or card provider may result in account suspension pending investigation

Fair Play and Game Rules

Every pokie, table game and live dealer title on Reefspins runs on software supplied by independent studios including Pragmatic Play, Evolution Gaming, Nolimit City, Betsoft, BGaming, Spribe, Playson and Habanero. Return-to-player rates and game rules are set by those studios and displayed in the in-game information panel. We do not alter individual game outcomes.

In the event of a clear technical malfunction, a disconnection mid-round, or a display error, the round may be voided and any stake returned, in line with standard industry practice.

Account Suspension and Closure

We may suspend or close an account where we suspect fraud, collusion, bonus abuse, underage play, or a breach of these terms. You can also close your own account at any time, or set deposit limits and self-exclusion periods through the tools described on our Responsible Gaming page.

Changes to These Terms

We may update these terms from time to time to reflect new payment methods, game providers or regulatory guidance relevant to the Australian market. Material changes will be reflected on this page with an updated date. Continued use of your Reefspins account after changes are published means you accept the revised terms.

Related Pages

For more detail on specific policies, see our Bonus terms, our Payments page for AUD deposit and withdrawal specifics, and our Responsible Gaming page for limit-setting tools. Ready to play? Register here.